We are looking for:
The person to become our main post-sale customer service representative to maintain client contact from the time an order is placed, through to its final delivery and installation onsite. The scope of projects vary in size and complexity from multi-floor commercial fit-outs to smaller, boutique-scale and residential installations. The name of the game in this role is to outperform client expectations by providing a seamless experience from start to finish.
In this role, you will liaise withSite Managers, clients, third party support teams as well as our own internalSales & Operations teams making sure everybody is kept informed about any order?s status at any step of the delivery process.
A good knowledge of furniture componentry, materials and finishes would be advantageous but not essential.
More about you:
Experienced, high caliber customer service representative
Strong communicator able to balance professionalism, straightforwardness & empathy Ability tothink on your feet and capture issues ahead of time
Organised, detail orientated and able to multitask and prioritise
Calm under pressure
Please send your CV to Gemma Eastwood at firstname.lastname@example.org. Initial enquiries welcome to 0401 152 424