We are searching for a professional Customer Service Assistant who will provide after-sales service to Space and Poliform clients by way of assisting with warranty claims, service bookings, technical queries and requests for spare parts.
A high level of service is to be employed during all interactions with clients to ensure their experience is in keeping with the expectations of the brand.
The Customer Service Assistant is to maintain good relations and communicate effectively with suppliers to ensure quality issues are resolved.
Key Roles and Responsibilities
•Respond to customer service related phone calls and online queries, in a timely manner
•Conduct client site visits to inspect items with reported warranty issues
•Co-ordinate the efficient resolution of customer service related issues nationally
by liaising with sales consultants and retail managers
•Process warranty claims via RMA database
•Monitor the RMA database to ensure claims are resolved within 10 business days
•Fulfill internal and external requests for spare parts and technical information
•Book service calls by the Customer Service Team and third party service
•Communicate quality issues and technical requests to suppliers
•Monthly review of Delivered Sales reports and Shipping reports
•Stock control measures to ensure correct handling of inventory during customer
•service related processes; including adjustments and transfers
•Stock control of damaged items
There may be additional responsibilities to these listed above that we may reasonably ask you to undertake. This position description is a summary of responsibilities and may require to be changed from time to time in order to reflect changes in the Space operation.
If you have a positive attitude, motivated and have excellent references,
please apply in writing to Shiry Klipstein