For twenty years, Brand Furniture has been delivering contemporary and traditional, high-end, made-to-order upholstered products and upholstery services to a collection of well-respected brands, distributors, joiners, fit-out companies and more, across both residential and commercial sectors. We are currently seeking an empathetic and skilled service professional to complement our passionate and diversely skilled team.
For more information regarding who we are and what we do visit: brandfurniture.com.au.
The purpose of the role is to be the main point of contact for clients, directly liaising with them through the entire production process – from order to delivery. Additionally, the role will lean on existing product design/manufacturing/production experience, which will be key to you successfully assisting clients in developing new product ranges/project designs, and pricing them for production.
This vibrant and varied role may appear as a blend of customer service, account management, technical support, and business development but to the right individual, this just represents the perfect recipe for said dynamic and versatile individual, who thrives on nuance and colour in the day-to-day, and that takes joy in serving others in a wholesome and respectful ecosystem.
The role would best suit someone who enjoys working in a small business, and who sees scope and potential as a benefit to their own growth opportunities (and, no, this isn’t code for ‘you will be dumped on because of your golden combo of broad skills and unending optimism’!). The truth is, Brand Furniture sees our clients’ success as our success, and with success comes growth, in all its positive forms. What lies ahead is very exciting, and we’re keen to share it with those who are inspired by Australian design and local manufacturing.
The role is being offered as a full-time position, but has the potential for part-time hours if performed over 5 days per week. Given the nature of the role, it will be best performed if carried out on site.
You will be the central cog in the production delivery system, being an ally to our skillful and hard-working production team, while simultaneously being an advocate for our valued clients. You will utilise your empathy, logic and flexibility with a level of effortlessness that either reflects your natural disposition or earned depth of experience.
The successful candidate will possess the following:
-Experience as a product designer. production coordinator, estimator, sales coordinator or account manager/client liaison within a production support role
-Have an understanding of product design, upholstery, manufacturing, fabrication or relatable product/material knowledge
-Ability to deliver projects/jobs in an enthusiastic, helpful and empathetic manner, engaging well-honed negotiation skills when required to deliver mutually beneficial outcomes for client and company
-Exceptional attention to detail, including in order processing, product specification review, cost modelling and system maintenance
-Ability to work productively in a team environment and autonomously
-Have the ability to find product and manufacturing efficiency gains
-Manage and maintain current customers and suppliers
-Ability to liaise with stakeholders at all levels and client profiles
-Demonstrable communication and interpersonal skills including the ability to develop and build new client relationships
-Monitor upcoming opportunities and maintain knowledge of industry and business ecosystem activities
-Excellent computer skills (preference given to those with previous MRP experience)
-Competency in reading plans and technical documents in order to prepare accurate quotes and estimates
-Sound ability to systematically identify different processing techniques and apply to a job process plan
Please submit your CV, along with an email outlining why you think you’d be a good fit for the role, a minimum of two professional references, and your preferences for part-time/full-time hours.