Job Description
Job Title: Customer Operations Administrator
Position: Full time, Monday to Friday
Reports to: Head of Operations
Location: Chippendale, Sydney
About the business
Cult design sells the finest furniture and lighting from some of the biggest names in design today, from Danish masters such as Carl Hansen and Fritz Hansen to the great Italian collections of Poltrona Frau and Zanotta. In addition, we are helping to lead the Australian design movement with our own brand NAU. We have been in business for over 23 years, and are proud to work across 5 showrooms in 3 countries.
About the role
As a valued member of the Customer Operations team, you will work with a friendly and welcoming team of retail and commercial sales consultants, to give our clients the best experience and customer service possible. Whether it’s answering the phone, responding to email requests, preparing quotes or processing orders you will bring care to everything you do. Key elements of the role include assisting our sales team in meeting annual sales targets and providing ongoing support to our clients. You will work closely with our clients and internal teams to help bring projects to life, ensuring they are delivered on time, data entry including database management and overseeing the entire order process from quote through to project management, delivery and invoicing of goods. You will have great opportunities to learn new skills, network within the industry, attend industry events and become established within the architecture and design industry in Australia.
Position Purpose:
To support Retail and Trade Sales Teams as part of their sales process and to coordinate with logistics and shipping team members to ensure a seamless, quality delivery experience for the customer. Handle any aftersales claims that arise.
Key Responsibilities:
•Field enquiries from existing and new retail, trade & wholesale customers
•Prepare quotes, SOs, specifications/proposals, and tender documentation
•Prepare reports and pricelists for wholesale accounts
•Respond to requests for samples
•Review orders for potential volume discounts by project
•Raise Purchase Orders to Suppliers
•Liaise with customers on any changes to delivery dates
•Project manage the planning and delivery program with our Logistics team, for major projects
•Support retail functions as required
•Process Warranty Applications and other claims
•Provide appropriate solutions and options to clients within budget
•Follow through, keep client and sales person updated throughout until resolution
Qualifications required:
•Formal qualifications or training in Customer Service, Sales Administration and/or Project Management desirable
Experience required:
•Minimum 2 years work experience in a sales administration or customer service environment required
•Furniture Industry experience highly desirable
Skills and attitude required:
•Customer service focused
•Able to deal with challenging customer interactions. Empathy and problem solving ability essential
•Project management
•Computer literacy
•Positive and professional. Sees problems as opportunities
•Team Player. Able to work cooperatively with internal and external stakeholders to ensure high levels of customer satisfaction are achieved.
Salary based on experience
